Yalla Drive, a trading brand of Al-Maher Rent A Car LLC("we", "us", "our"), respects your privacy and is committed to protecting your personal data in line with the applicable laws of the Sultanate of Oman.
1. Information We Collect
- Identity information: full name, date of birth, nationality, Resident ID or passport details, and driving licence.
- Contact information: phone number, WhatsApp number, email address, and physical address.
- Financial information: billing details, payment method, deposit and invoice records.
- Rental information: vehicle selected, dates, delivery location, mileage, fines and damage records.
- Technical information: IP address, browser type, device information and cookies when you visit our website.
2. How We Use Your Information
- To process bookings, contracts and payments.
- To verify identity and eligibility for rental or rent-to-own services.
- To comply with legal, insurance, traffic and regulatory obligations in Oman.
- To communicate with you about reservations, invoices, fines and customer service.
- To improve our services, fleet and website experience.
- To send promotional offers — only where you have opted in.
3. Sharing of Information
We may share your personal data only with:
- Government authorities (Royal Oman Police, RTA, courts) as required by law.
- Insurance companies in connection with claims.
- Payment processors and banks to complete transactions.
- Debt-collection agencies in case of unpaid balances.
- Service providers strictly contracted to support our operations.
We do not sell your personal information to third parties.
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal, accounting and reporting obligations under Omani law.
5. Security
We implement appropriate physical, technical and administrative safeguards designed to protect your information against loss, misuse and unauthorised access.
6. Your Rights
Subject to applicable Omani law, you have the right to access, correct, or request deletion of your personal data, and to withdraw consent for marketing communications at any time. To exercise these rights, contact us using the details below.
7. Cookies
Our website uses cookies and similar technologies to operate the site, remember preferences and measure traffic. You can disable cookies in your browser settings, although some site features may not function correctly.
8. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.
9. Contact
Yalla Drive (Al-Maher Rent A Car LLC) — Muscat & Salalah, Oman. WhatsApp: +968 9579 2440.